Terms of Service

These Terms are a public offer. By activating a subscription — ticking the consent box and completing the payment at checkout — you accept these Terms and the Refund & Cancellation Policy, and an agreement between you and IE Mykola Kolomyts (trading as EmAGI) takes effect.

1. Who we are

The service is operated by IE Mykola Kolomyts (trading as EmAGI), registered in Georgia. Registered address: Georgia, Tbilisi, Nadzaladevi district, Erosi Manjgaladze street, N 75a. Contact: support@emagi.ai, +995 591 066 546.

2. What we sell

EmAGI provides a software subscription service (SaaS): access to autonomous AI agents that work as digital employees inside the customer's messengers and web tools. Each agent is a hosted software service running on our infrastructure. No physical goods are sold and nothing is shipped.

A subscription includes: one or more configured AI agents, their compute and hosting, storage of the agent's working memory, access to the model hub, and technical support. The agent runs on the customer's own AI subscription; we do not resell AI subscriptions and they are not bundled into the plan.

“AI employee”, “hire” and similar wording describe how the product works and how it is used. They do not create an employment relationship of any kind, and EmAGI is not a recruitment, staffing or employment agency: what the customer receives is a subscription to software.

3. Subscription, billing and delivery

• Price: from $350 per month. Exact price depends on the plan and is shown before payment on the Pricing page and at checkout.
• Billing cycle: monthly, recurring. The cycle starts on the day the first agent is created and renews on the same date each month.
• Delivery: the service is delivered electronically. After payment you move straight to setting up your agent in a dialog with Nova, our onboarding agent — this normally takes about an hour, after which the agent starts working in your channels. Nothing is shipped physically: there is no shipping cost and no postal delivery.
• Currency: prices are shown in US dollars (USD). The equivalent in Georgian lari (GEL) is displayed alongside. Your card issuer may apply its own conversion rate.
• Taxes: prices are shown inclusive of applicable taxes unless stated otherwise.

4. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. You must be at least 18 years old and legally able to enter into a contract.

5. Acceptable use

You may not use the service to break the law, to send unsolicited bulk messages, to infringe someone else's rights, or to attempt to compromise our infrastructure or that of third parties. We may suspend an agent that is used this way, with notice where practical.

6. Availability

We aim to keep the service running continuously. Planned maintenance is announced in advance where possible. We are not liable for interruptions caused by third-party providers (AI model vendors, messengers, hosting), force majeure, or your own network.

7. Your data

Data your agent processes belongs to you. We process it only to provide the service. See the Privacy Policy. On termination you may request an export of your agent's memory — write to us and we will prepare it.

8. Cancellation and refunds

You can cancel at any time. See the Refund & Cancellation Policy for full terms.

9. Changes

We may update these terms. Material changes are announced at least 14 days in advance by email. Continuing to use the service after that means you accept the new terms.

10. Governing law

These terms are governed by the law of Georgia. Disputes are resolved in the courts of Tbilisi, Georgia, unless mandatory consumer law says otherwise.

11. Contact

Questions about these terms, your subscription or a payment: support@emagi.ai, +995 591 066 546.